Privacy Policy

1. Who We Are

Dot Design Media Ltd (“Dot Media”, “we”, “us”, “our”) is a limited company registered in England and Wales (Company Registration Number: 07889155). Our registered address is in Devon, United Kingdom. We provide digital marketing, branding, website design, SEO, and related services.

This privacy policy explains how we collect, use, store, and protect your personal information when you use our website or services. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

• Contact details — your name, email address, phone number, and business name when you contact us or complete a form on our website.
• Enquiry information — details of the services you are interested in and any information you provide when requesting a quote or discovery call.
• Usage data — information about how you use our website, including pages visited, time spent, and referring URLs, collected via cookies and analytics tools.
• Communications — records of any correspondence between you and us.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide the services you have requested.
• Send you information about our services where you have given consent or where we have a legitimate interest in doing so.
• Improve our website and services through analytics.
• Comply with our legal obligations.
• Manage our business relationship with you.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract — where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests — where we have a legitimate business interest, such as responding to enquiries or improving our services, and this is not overridden by your rights.
• Consent — where you have given us specific consent to process your data, for example, to send you marketing communications.
• Legal obligation — where processing is necessary to comply with a legal obligation.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or conducting our business, subject to appropriate data processing agreements. We may also disclose your information where required by law or to protect our legal rights.

6. Cookies

Our website uses cookies to enhance your browsing experience and to collect analytics data. By using our website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is typically retained for up to two years, and client data is retained for seven years following the end of the business relationship for accounting and legal purposes.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request erasure of your personal data in certain circumstances.
• Object to or restrict our processing of your data.
• Request data portability.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at hello@dot-design.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

9. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any sites you visit.

11. Changes to This Policy

We may update this privacy policy from time to time. We will post any changes on this page and update the date at the top. Please check back periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us: